Refund Policy

Wide Translations delivers digital services. This policy sets out when refunds apply.

General policy

We begin work after payment confirmation. Because digital services are consumed on delivery, orders cannot be cancelled once work has begun, in line with EU consumer rights rules for digital content (Article 14, Directive 2011/83/EU).

When a full refund applies

• We cannot begin within a reasonable extension of the agreed timeline and you choose not to wait
• Rush add-on was purchased but we could not confirm availability
• Duplicate payment occurred due to a technical error
• We cannot find a suitable specialist for your language pair

Quality complaints

Contact hello@widetranslations.com within 14 days of delivery if the output contains confirmed errors not resolved through revision rounds. We review and, where confirmed, offer partial or full refund proportional to the error impact.

Process

Approved refunds returned to original payment method within 5-10 business days. Stripe fees not refunded.